Ì. Ñïèâàê BSC: óïðàâëåíèå ðåàëèçàöèåé ñòðàòåãèè
ipcom@ukrpost.net
22
Óñïåøíàÿ ðåàëèçàöèÿ ñòðàòåãèè ñîçäàåò äîáàâëåííóþ ñòîèìîñòü
Saatchi & Saatchi
+ $2b
ATT Canada
+ $7b
Chemical Bank
•99% Merged Target Customer
Retention
UPS
Southern Garden
Wells Fargo
Cigna
+ $3b
Brown & Root
•#1 in growth & profitability
City of Charlotte
Hilton Hotels
•Least Cost Producer
3
years
•Customer
Satisfaction
•Market
Revenue Index
•Revenues 9%
•Net Income 33%
•# Customers 450%
•Best Online
Bank
•Customer
Satisfaction = 70%
•Public
Official Award
5
years
2-5
years
3
years
3-5
years
3
years
3
years
2
years
3
years
Duke Children’s
•Customer
Satisfaction #1
•Cost/Case 33%
3
years
Mobil
•Last to
first
•Cash flow
+$1.2b
•ROI 6%
--> 16%
2-5
years
2
years